The Office of Information Technology captures a large number and variety
of measurements and metrics to assist us in monitoring and evaluating our performance. This page
provides a selection of key measures/metrics on some of our most visible and utilized services.
We welcome your input on these metrics. If you have feedback or questions, please contact us at oit-metrics@duke.edu.
Support Measures/Metrics
Service Desk
Service Desk Total Tickets by Contact Type
OIT provides customer support through the Service Desk, The Link
and SWAT.
Service Measures/Metrics
Email
Microsoft Office 365
Duke Office 365 is Microsoft's online, cloud-based service that
provides 50 GB (gigabytes) of email storage and other collaborative features, such as
calendaring and task management.
Email Delivery (Send and Receive)
OIT provides the infrastructure to allow users in the duke.edu
domain to send and receive e-mail.
Software License Downloads
The OIT Software License group coordinates software acquisition
across Duke and enables faculty, staff and students to access popular software titles at
greatly reduced rates by maintaining a variety of large-scale and campus-wide licenses.
