OIT Support and Service Measures/Metrics (Public)

The Office of Information Technology captures a large number and variety of measurements and metrics to assist us in monitoring and evaluating our performance. This page provides a selection of key measures/metrics on some of our most visible and utilized services.

We welcome your input on these metrics. If you have feedback or questions, please contact us at oit-metrics@duke.edu.

Support Measures/Metrics

Service Desk


Service Measures/Metrics

Email

Virtual Computing Lab (VCL)

Software License Downloads